Scheduling
Please call the front desk to schedule appointments. Guests are encouraged to schedule spa appointments well in advance; however, we will do our best to accommodate immediate bookings. A credit card or gift card number will hold your appointment, but any payment method can be used at the appointment.
You may also book appointments online
ONLINE BOOKING
We always recommend scheduling packages over the phone.
Cancellations
If you must cancel or reschedule your appointment we require 24 hours notice.
Appointments cancelled or rescheduled in less than the required time are subject to being billed for the full amount to the credit or gift card on file. No show appointments will also be charged in full to the payment method provided at the time of booking.
Arrival
If it is your first visit to the spa, we suggest arriving 15 minutes prior to your appointment. If you plan on using the sanctuary, please arrive at least 30 minutes prior to your scheduled appointment time to check-in, relax and prepare for your service.
This will allow time for a leisurely check in and change into robes in order to best accommodate a full spa experience.
Should you arrive late, your appointment time may be shortened to accommodate the next guest’s appointment.
To keep with the serenity of the spa we ask that all cellular phones be turned off upon arrival.
Attire
Robes, sandals and a personal locker are provided if you are using the sanctuary. It is customary to completely disrobe for most massages and body treatments. However; undergarments may be worn during treatments if you prefer. All of our therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.
Payment Options
Services are non-refundable. Products and merchandise can be returned for spa credit or exchanged within 14 days with receipt.
A credit card or gift card number is required to hold any appointment, but any payment method can be used at the time of service.
We accept all major credit cards.
Gift Certificates
Gift Certificates are available and may be purchased by phone or in person for any amount, for any package or service. They never expire and can be used toward any product or service in our salon & spa
Groups
Please contact our group coordinator via email at haley@epicdayspa.com for help scheduling your perfect spa day.
Gratuity
While not expected, gratuities may be given at your discretion 15% – 20% is customary. For group bookings of 5 or more individuals, a 20% gratuity will be added by our group coordinator.
Age Requirements
Guests must be 18 years of age. Special arrangements will be considered for youth appointments with the consent and participation of a parent or guardian.
