General Information

Scheduling

Please call the front desk at (541) 257 2140 to schedule appointments. Guests are encouraged to schedule spa appointments well in advance; however, we will do our best to accommodate last minute bookings.

A credit card or gift card number will hold your appointment, but any payment method can be used at the appointment.

We always recommend calling to schedule Packages, or any appointments with more than one service over the phone. Some services are not available to book online such as Microdermabrasion or Body Treatments due to the complexity of scheduling.

Cancellations

If you must cancel or reschedule your appointment we require 24 hours notice.

Appointments cancelled or rescheduled in less than the required time will be charged for the full amount to the credit card on file. No show appointments will also be charged in full to the payment method provided at the time of booking.

Arrival

If it is your first visit to the spa, we suggest arriving 10 minutes prior to your appointment to complete any necessary intake. COVID-19 guidelines require guests to wait outside until the time of any scheduled appointments so please keep in mind that you may be asked to wait outside if you arrive much earlier to an appointment.

Should you arrive late, your service time may be shortened to accommodate the next guest’s appointment.

To keep with the serenity of the spa we ask that all cellular phones be turned off upon arrival.

Attire

*PLEASE NOTE THAT THE SANCTUARY IS CLOSED DUE TO THE COVID-19 PANDEMIC – THESE RULES MAY NOT APPLY UNTIL THE SANCTUARY REOPENS*

Robes, sandals and a personal locker are provided if you are using the sanctuary. It is customary to completely disrobe for most massages and body treatments.

However; undergarments may be worn during treatments if you prefer. All of our therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.

Payment Options

Services are non-refundable. Products and merchandise can be returned for spa credit or exchanged within 14 days with receipt.

A credit card number is required to hold any appointment, but any payment method can be used at the time of service.

We accept all major credit cards.

Gift Certificates

Gift Certificates are available and may be purchased by phone or in person for any amount, for any package or service. They never expire and can be used toward any product or service in our salon & spa.

Groups

*PLEASE NOTE THAT THE SANCTUARY IS CLOSED DUE TO THE COVID-19 PANDEMIC – WE ARE NOT OFFERING SERVICES FOR ANYONE WHO HAS TRAVELED OUTSDE OF OREGON WITHIN 14 DAYS OF THEIR APPOINTMENT DATE*

For any groups of 5 or more, or for any wedding party, please contact as far in advance as possible for help scheduling your perfect spa day. For group bookings of 5 or more individuals, a 20% gratuity will be added by our group coordinator.

 Gratuity

While not expected, gratuities may be given at your discretion 15% – 20% is customary. For group bookings of 5 or more individuals, a 20% gratuity will be added by our group coordinator.

 Age Requirements

*PLEASE INQUIRE ABOUT SERVICES FOR MINORS DURING THE COVID-19 PANDEMIC*

Guests must be 18 years of age for Spa Appointments. Guests under the age of 18 are allowed in the salon with a parent or guardian for the duration of the appointment.